About

Our vision is to make Victorian roads safer and fairer for all road users.

Our mission is to provide Victorian motorists with ongoing support in regard to the State's road safety camera system and to provide an alternative avenue for complaints and quality assurance.

These four values guide and inform the work of the Office of the Commissioner:

Integrity

To carry out their functions with honesty, accuracy and consistency.

Transparency

To provide credible expert advice about road safety operations to Parliament and the community.

Accountability

To monitor and review the accuracy, integrity and efficiency of the Victorian road safety camera system.

Independence

To act impartially and objectively in the fulfilment of all functions under the act.

What does the Commissioner do?

The Road Safety Camera Commissioner has three key roles:

Quality Assurance

Quality Assurance and Reporting

The Commissioner is required to review and assess the operation of Victoria’s road safety camera system at least annually, and this also involves the regular review of the information made available about the camera system by the Department of Justice and Community Safety

Investigations Icon

Investigation and Review

In accordance with section 10(e) of the Road Safety Camera Commissioner Act 2011, the Commissioner is able to review any part of Victoria’s road safety camera system if agreed to or requested by the Minister to do so. The Commissioner is also empowered to publish any findings and recommendations in their annual report. Full reports into all investigations will be published on this website in the News and Publications section.

Complaints Management

Complaints Management

Any motorist who feels aggrieved by alleged technical or systemic issues relating to Victoria’s road safety camera system can lodge a complaint about the system with the Commissioner. However, it is not the role of the Commissioner to intervene in individual cases.

What are the functions of the Road Safety Camera Commissioner?

Section 10 of the Road Safety Camera Commissioner Act 2011 provides for the Road Safety Camera Commissioner to perform various functions. These functions include:

  • to undertake, at least annually, reviews and assessments of the accuracy of the road safety camera system in order to monitor compliance of the system with the requirements of the Road Safety Act 1986 and regulations made under that Act;
  • to undertake, at least annually, reviews and assessments of the information about the road safety camera system that is made available to the public by the Department of Justice and Community Safety;
  • to undertake investigations requested or agreed to by the Minister into the integrity, accuracy or efficiency of the road safety camera system;
  • to receive complaints concerning any aspect of the road safety camera system and—
    • if appropriate, to refer a complaint to an appropriate person or body for further action; or
    • to provide information on the available avenues for resolution of a complaint;
  • to investigate complaints received by the Commissioner that appear to indicate a problem with the road safety camera system and to make recommendations to the Minister to address any systemic issues identified;
  • to investigate any matter in relation to the road safety camera system that the Minister refers to the Commissioner;
  • to provide advice to the Minister on any matter in relation to the road safety camera system;
  • to refer appropriate matters to the Reference Group for research and advice;
  • to keep records of investigations undertaken and complaints received by the Commissioner and the action taken in response, if any;
  • to make available to the Minister, on request, the records of investigations undertaken and complaints received; and
  • any other function conferred on the Commissioner by or under this or any other Act.

Road Safety Camera Commissioner Act 2011

See the full Road Safety Camera Commissioner Act 2011 for more information around the roles and responsibilities of the Road Safety Camera Commissioner.

We acknowledge Aboriginal Traditional Owners of Country throughout Victoria and pay respect to their cultures and Elders past, present and emerging.